Shipping & Returns

Shipping & Returns

Shipping

Every Dune the Label order is carefully packed and dispatched from our warehouse in Burleigh, Queensland.

Once your order has been dispatched, you'll receive an email with your tracking information so you can follow your parcel's journey.

If you have any questions about your order, our customer care team is always happy to help at hello@dunethelabel.com.au.

Australia

  • Orders : $15 flat-rate shipping.

New Zealand

  • $15 flat-rate shipping.

International

  • International orders must be over $100.

  • $30 flat-rate shipping.

Shipping costs will be confirmed at checkout.

Delivery Times

Australia: Approximately 2–5 business days after your order has been processed.

International: Delivery times vary depending on your destination. Please contact us at hello@dunethelabel.com.au for an estimated delivery timeframe.

Please note that delivery timeframes are estimates and may vary depending on your location, courier delays and peak periods.

Order Processing

Orders placed before 3pm AEST will generally be dispatched the following business day.

During busy periods, launches and sale events, please allow up to 5 business days for your order to be processed.

We always do our best to get your Dune pieces on their way to you as quickly as possible.

Safe Place Delivery

For orders over $100, a signature may be required upon delivery.

If you're not home, your delivery provider may leave a card or redirect your parcel to a collection point.

If you would prefer your parcel to be left in a safe place, please contact us after placing your order.

Please note that if you request unattended delivery, Dune the Label cannot accept responsibility for parcels that are subsequently lost or stolen.

International Customs & Duties

International orders may be subject to customs duties, taxes or other fees imposed by the destination country.

These charges are the responsibility of the customer. Dune the Label has no control over international customs requirements or fees, so we recommend checking with your local customs authority before placing an international order.

Returns & Exchanges

We want you to love your Dune pieces.

Every order is carefully checked before leaving our warehouse. If your item arrives damaged or you believe it has a manufacturing fault, please contact us within 14 days of receiving your order.

Email hello@dunethelabel.com.au with your order number and clear photographs of the issue. Our team will assess your request and let you know the next steps.

Change of Mind

We understand that sometimes things don't work out.

For eligible change-of-mind returns, we are happy to offer store credit, provided the item is:

  • Unused and unworn

  • Unwashed

  • In its original condition

  • Returned with its original packaging and tags where applicable

Please contact our customer care team before sending your return so we can provide the correct return instructions.

Customers are responsible for return postage costs for change-of-mind returns.

For hygiene reasons, we cannot accept returns of items that have been used, washed or altered unless the item is deemed faulty.

Faulty or Damaged Items

If your item arrives damaged or has a manufacturing fault, please contact us as soon as possible at hello@dunethelabel.com.au with photographs and your order details.

If the item is confirmed to be faulty, we'll work with you to arrange an appropriate remedy in accordance with Australian Consumer Law.

Dune the Label
Gold Coast, Queensland
hello@dunethelabel.com.au